photo credit: xoque

Do you ever get to the place in your work where you feel like there is too much to do, to remember, to track? I used to pride myself in being able to hold a lot at once — in my mind, for my clients, and about my work. As the complexity of our world increases almost geometrically and I find myself affected by the simple arithmetic progression of aging, I find that harder and harder to do.

I thought about this the other day in the context of launching a narrative coaching center with a team in Toronto and the first narrative design lab in Sydney. Add that to my full-time practice, research and writing projects, and a personal life — and it started to feel a bit much.  I had the chance to talk with my  friend and colleague Andrea J. Lee about my plans. In the course of doing so, she suggested that I might need to release my need to understand it all — and just do the next thing that needs doing. It was a wonderful insight that really hit home for me.

Enjoy the vista, but watch your feet

As I put this approach into practice the next day on a planning call with Toronto, there was a much greater sense of ease and grace in our conversation. What had become long lists of tasks quickly distilled into some immediate actions to take. It felt liberating. This is not about ticking lots of ‘to do’ boxes like a mouse running in a wheel; it’s about building toward something meaningful one step at a time. The era of seeing the whole picture, knowing everything about something, and planning the entire journey is over. Now, it is about doing what needs to be done next — and from there seeing what the world looks like and acting accordingly.

It’s like a good story. The magic is in the suspense of wondering what will happen next, and long arc of the plot often only becomes apparent in the end. I think our work is more and more like that. How about you? We take the steps we need to take in order to respond to and create what is emerging . . . and soon marvel at how far we have come and where we have arrived! Like stories, understanding is in retrospect, not a requirement for getting started.

If you feel stuck or daunted by all that needs to be done, ask yourself right now, “What’s the next thing that needs doing?”

photo credit: a hundred visions and revisions

I wrote yesterday about the importance of Faith right now. Today I want to turn my attention to Hope.

It is understandable in these times to look for the easy wins, the reshuffling of the proverbial ‘deck’ that will help us find a new winning hand. However, in doing so, we may be avoiding asking ourselves what ‘game” we want to actually be playing. Now is not the time for soft questions or banal answers. Now is the time to dig deep, to find that bedrock of hope that are the foundation for the work that is ours to do. Sometimes the most important step is to first one: to stand still, re-member ourselves, and pay attention. While at the check-out stand yesterday, I glanced over and saw this comment from champion surfer Kelly Slater, “Motivation is temporary. Inspiration is permanent.”

I have found across my life that an essential element in navigating difficult choices and difficult times is to to ensure that I have a strong personal foundation in terms of my mental, emotional, physical and spiritual well-being. I find in working with clients that they struggle most when they gauge their level of hope by what transpires in the external world around them. Most all of us have known despair at one time or another in our life. Hope does not dispense with despair, but rather enables us to stand in whatever is present but guided by a fundamental inspiration that is not attached to the vagaries of circumstance. Hope is about deepening our roots so we can draw the sustenance that the branches—our life—need in order to reach to the sky.

Unfortunately, some clients have become root-bound, unable to change with the times, while others are restless and unrooted, unable to ever quite fulfill their mission. As I thought about my work with them, I was reminded of an ancient African proverb that if people walk too far or too fast, their story will not catch up. Narrative coaching is about helping people ‘catch up’ with their stories so they have the foundation for the life or the organization they desire. We embody hope when we can stand in our stories, individually and collectively, and draw power from the powerful myths of the earth and tell the healing stories of the sky. Cut off for either of these, we are far less sustainable. Now is the time to rekindle our sense and sources of intrinsic hope so we can step consciously and courageously into the challenges of our time.

Where do you need to put down deeper roots? What sustenance do you need to dwell in Hope more often?

photo credit: wadem

As I travel to work my clients or research a subject for my next book, I am increasingly convinced that these three aspirations have a lot to say about what people hunger for in organizations and communities. This seems particularly true as we head deeper into a brave new economic world in which many of our assumptions and plans are being dashed. What will breakthrough from this time of breakdown? It remains to be seen how and when the proverbial phoenixes will rise from the ashes that are unfolding around us. However, the ancient practice of using stories to help people frame adversity as part of a larger Narrative are helpful here as a means to retain a sense of faith, hope, and love.

I begin here with Faith. Hope and Love will follow . . .

Faith

While known for his sage insights on marketing, Seth Godin offered this distinction in his book, Tribes: “Religion is the way things have always been done, whereas faith is the underlying commitment to ‘the big idea.’” Religion is about resurrecting the old General Motors; faith is about the commitment to rethinking transportation, communities and lifestyles. My work is about helping clients find the ‘big idea’, the core ‘story” at the heart of their work—and finding new ways to bring it to life. As institutions and certainties wobble, faith is the commitment to the big ideas that truly matter.

Faith is the balancing force to the fear that has crept into many our consciousness (and into our checkbooks) to varying degrees. Faith is not the same as blind trust; it is the return to what is essential and what needs to be done. Faith is not about a naive idealism or a narrow fundamentalism; it is an opportunity to ask the hard questions and make the hard choices in service to the ‘big ideas.’ Faith enables us to build bridges from the ‘religions’ of the old world to a new world based on a deeper understanding and courageous embodiment of our commitments to the human story.

Narrative work and coaching are powerful tools to help people and organizations to create and cross these bridges. As I recently shared with the top leaders in a large professional services firm, “there is no ‘normal’ to which to return.” They can either settle for sifting through the ashes or they can get to work on building the phoenix. My role is to coach them to fully rise to this occasion. All they need is a little faith. . .

What would you be doing if you had more faith?

photo credit: freeparking

Thanks to Jo Carson for reminding me of Gregg Braden’s story about the true nature of intentions: While traveling with a Native American rainmaker in a drought-stricken part of the desert of the American Southwest, he witnessed the rainmaker at work. Once he was done, Gregg asked the man if he had prayed for rain. To which the man said “No.” When asked why, the main responded, “You pray for rain, you don’t get anything. You have to feel the rain, and smell it, see what it does for the land. You have to be the rain. You have to pray rain.

Where is my faith?

It seems like a timely story as we wrestle in the U.S.—and now globally—with significant economic challenges. Why, you might ask?! Because in some ways it is a crisis of faith. Not just faith in our money and our banks and our leaders, but ultimately  faith in ourselves. While many of us have seen this coming, it has been unnerving to say the least as it has spiraled down so quickly. We doubt ourselves and worry for our future. Many people have been left gasping on the cusp of a momentous election, wondering when the rain will come to quench the fires of our anxieties. Enter the story . . .

The “bail-out” merely postpones the inevitable hard choices in front of us regarding reconstructing our lives and our identity to be more sustainable and equitable. As the man said, if you pray for rain—by standing outside the system and hoping to be rescued—you get nothing. It is like clients who want their lives to be different but they don’t want to change.

What is mine to do?

One thing I am taking from this time is to look at my own willingness to pray rain. I can’t wish it all away. How do I need to change my habits, my attachments, my willingness to sacrifice for my daughter and those who will come after me in order to create a healthier life? It is a time for courage, compassion and imagination in seizing this moment instead of being seized by fear.

The old stories about consumption as salvation, celebrities as heroes, greed as virtue, and war as a solution have run dry. It is time we create and live new stories with our lives. It is time to be the rain! And so, I will add my drops to help bring about that new story. . .

photo credit: liz_com1981
I’m often asked, “This is great stuff…but how will it help me grow my business?” While there is not a straight line between A and B as some might wish, I observe that people who develop a narrative approach to their practice seem to become more compelling to clients. What narrative coaching brings, in part, is a way of being with clients that is quite distinctive. As such, I see this approach helping your business in at least three ways:

1. Increased signal to noise ratio: Working at the narrative level gives clients the opportunity to step outside the relentless pace of modern work life in order to experience time and space in new ways. Clients appreciate the chance to both slow down and get to the heart of the matter more quickly. Narratively-trained coaches bring a certain calm and presence to their work that many clients find invaluable.
2. Increased transfer from sessions: As my colleague Amiel Handelsman attests, the true value of coaching is in what clients do after they leave their conversation with us. Clients pay us because they are able to see, think, feel and act differently as a result of coaching. A narrative approach is powerful here because the language and learning are based in the clients’ own stories. Rather than having to take on the coach’s frame, clients have ready-made anchors for their ongoing learning and new behaviors. I have found this grounded approach to be quite appealing to clients.
3. Increased connection to a bigger Story: I increasingly see a hunger in my clients to connect their life and their work to something bigger than themselves. They want connections to people who know their stories—and therefore share a common referent point. It shows up in my organizational clients who want better alignment between individual coaching goals and organizational objectives. It shows up in my private clients who want to feel like their work matters. Being able to help make these connections through their stories is great for business.

What would you like to know about stories and your business? Post a question in the Comments box and I will gladly share my thoughts.

I close with a great quote I was reminded of again the other day in pondering the proverbial 37 days. It speaks well to the value of a narrative approach to coaching in helping clients see clearly the gaps between their vows and their life.
The life of every man is a diary in which he means to write one story, and writes another; and his humblest hour is when he compares the volume as it is with what he vowed to make it. James Barrie