photo credit: wadem

As I travel to work my clients or research a subject for my next book, I am increasingly convinced that these three aspirations have a lot to say about what people hunger for in organizations and communities. This seems particularly true as we head deeper into a brave new economic world in which many of our assumptions and plans are being dashed. What will breakthrough from this time of breakdown? It remains to be seen how and when the proverbial phoenixes will rise from the ashes that are unfolding around us. However, the ancient practice of using stories to help people frame adversity as part of a larger Narrative are helpful here as a means to retain a sense of faith, hope, and love.

I begin here with Faith. Hope and Love will follow . . .

Faith

While known for his sage insights on marketing, Seth Godin offered this distinction in his book, Tribes: “Religion is the way things have always been done, whereas faith is the underlying commitment to ‘the big idea.’” Religion is about resurrecting the old General Motors; faith is about the commitment to rethinking transportation, communities and lifestyles. My work is about helping clients find the ‘big idea’, the core ’story” at the heart of their work—and finding new ways to bring it to life. As institutions and certainties wobble, faith is the commitment to the big ideas that truly matter.

Faith is the balancing force to the fear that has crept into many our consciousness (and into our checkbooks) to varying degrees. Faith is not the same as blind trust; it is the return to what is essential and what needs to be done. Faith is not about a naive idealism or a narrow fundamentalism; it is an opportunity to ask the hard questions and make the hard choices in service to the ‘big ideas.’ Faith enables us to build bridges from the ‘religions’ of the old world to a new world based on a deeper understanding and courageous embodiment of our commitments to the human story.

Narrative work and coaching are powerful tools to help people and organizations to create and cross these bridges. As I recently shared with the top leaders in a large professional services firm, “there is no ‘normal’ to which to return.” They can either settle for sifting through the ashes or they can get to work on building the phoenix. My role is to coach them to fully rise to this occasion. All they need is a little faith. . .

What would you be doing if you had more faith?

photo credit: JasonRogers
It is the call the parent of a teenager dreads. The policeman phoned at 2:30 in the morning to tell a single mother that her daughter was at the police station. She had been picked up in the wake of a wild party. Relieved that her daughter was not hurt, the mother’s attention quickly turned to her disappointment and anger. The two of them had been fighting for weeks and now the daughter had broken both the agreement with her mom and the curfew of the town.

The mother hurriedly gathered her things, stormed out of the house, cursing her daughter for the embarrassment this would cause the family when the news appeared in their small-town paper the next day. As she drove to the station, silently praying that none of her neighbors would see her, she vented loudly about what she planned to tell her daughter for “screwing up yet again.”

And then . . . she remembered a phrase from a coaching workshop series she was attending as a leader at work: Breakdowns can lead to breakthroughs… She stopped ranting long enough to pause. And hear herself talk . . . and wonder what had gone wrong. And pull over to the side of the road for a minute to settle her breathing. And shed tears as she recognized in that moment the pain she felt in her sense of separation from her daughter. And vow to herself to find a path to a breakthrough starting that night.

And so . . . after she signed the papers at the police station, she began the “long” drive home — with her daughter sitting sullenly in the back seat refusing to engage. In the awkward silence that ensued, the mother finally opened her mouth to speak. The daughter instantly geared up to protest, anticipating yet another big fight, but was stunned to hear her mother say, “It must be hard to be 16 these days. I would like to hear what it is like for you when you’re ready.” And from that pause, the deep listening began . . .

The mother went on to be one of the best coaches in our program for her federal agency, sparked in large part by her own experience that night. She learned that listening is not half of a transaction but rather the whole of an incubation. Rather than perpetuating the same old story with her daughter, she paused long enough to create the space for a different story to become possible. Somewhere within any breakdown are the seeds of a breakthrough waiting to be born. Is that not what coaching is all about?